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Coronavirus closure and emergency services

Posted on 26 March 2020

Coronavirus closure and emergency services

Hello all,

We are already in a period of deeply uncharted territory.
During this period we will be operating on an emergency basis.
Until Saturday 28th March, a member of staff will be present during normal working hours at each practice.

After that the practices will be closed BUT We are able to offer essential and urgent eye care advice and support.

This includes if:

Your vision has suddenly changed or become blurry
You have a painful or red eye
You have been advised to attend this practice by 111 or another healthcare professional for urgent eye
You have broken or lost your specs and need a replacement pair to function
You have a problem with your contact lenses
You need a supply of contact lenses

Please phone your usual practice telephone number, your call will be answered by one of our optician’s who can assess how we are best to meet your needs. See locations on the main menu to direct you to your local practice details including telephone numbers.

Contact lens supply for existing patients will be done by post/delivery.

If you have spectacles on order we will be able to post/deliver these to you.

If you are worried about your eyes please phone us to discuss this. We may be able to answer your queries over the phone or video without you needing to come in.

Stay safe and we hope to see you very soon, in person and less than 2 meters away!

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Coronavirus information for patients

Posted on 20 March 2020

Coronavirus information for patients

Were open but for the safety of our patients and colleagues we are following strict government guidelines

We recognise that these are exceptional and unsettling times and want to support you with the latest information on our practices as well as advice on how to try and protect ourselves from the Coronavirus

As a health care provider, we always strive to deliver the highest clinical and hygiene standards, including regular handwashing and cleaning equipment between patients. But, given the threat we are all facing from COVID-19, we have brought in some new measures to try and combat the spread of the virus:

· Following government guidance, we’re asking anyone with flu-like symptoms not to visit us. When our patients are feeling better, we’ll help them rebook their appointment and look forward to welcoming them back in-practice

· We’ve made hand sanitisers available to colleagues and patients in our practices. Hand washing remains the best form so the facility to do so will be offered if you prefer to not use gel.

· Disinfectant wipes are available throughout the practice to wipe down any frames that you with to try on before and after use.

· Frames will also be cleaned at regular intervals during the day

· We have re-arranged the waiting area seating (where possible) to make sure there is less close contact between customers. This may mean the chairs in our waiting areas are spaced further apart than normal or every other desk will be left free when measuring and fitting glasses and contact lenses for our customer

What should i do regarding my Contact lenses and Glasses wear during this time?

The average person touches their face more than 20 times an hour* and half the time probably isn’t even aware they’re doing it. Safe to say, it’s a difficult challenge for everyone.

On top of that, glasses and contact lens wearers have the extra struggle of having to cope with physically wearing something on their faces or in their eyes and having to fit them on a regular basis.


Will my normal glasses cleaning liquid help to protect my glasses from picking up the virus?

Just like washing your hands, it’s good practice to clean your glasses regularly. A glasses cleaning solution that contains a surfactant will help to remove surface microbes that may be of harm. Make sure you clean them thoroughly, not forgetting the nose pads and sides, and dry them with a clean glasses cleaning cloth.

Can I help keep my glasses virus-free by using anti-bacterial hand sanitiser on them, will that do the job?

An anti-bacterial hand sanitiser will help to rid your glasses of potentially harmful surface particles, as it would your hands. But, do avoid contact with your glasses’ lenses, as some ingredients may affect the quality of the lens’ surface. It’s also likely to smear or leave streaks on your lenses unless properly rinsed and dried. If you have purchased your glasses from us, pop into your nearest practice and ask for a complimentary lens spray, these can be refilled for free when it runs out!

How often should I wash my glasses cleaning cloth and how should I do it?

With regular wiping, it doesn’t take long for a cleaning cloth to get a little dirty. The simplest way to keep it clean is to wash it in the washing machine on a 40 degree wash with your clothes. I tend to wash my cloth once a week or more frequently if needed. Overtime, and after frequent washes, your cloth may shrink a little, become less effective and need replacing.

If I run out of glasses cleaning liquid, can I use something else?

Yes you can. You can wash your glasses in warm diluted soapy water, a pH neutral washing up liquid is ideal. Make sure you rinse them thoroughly under running water and use a clean glasses cleaning cloth to dry to help avoid any smears or streaks on your lenses.

Contact Lenses

Should I avoid wearing contact lenses so I don’t have to touch my face?

No, you don’t need to. Wearing contact lenses is safe despite myths and misinformation that you may have heard or read about recently. What’s critical though is that you wash your hands carefully and thoroughly with soap and water followed by drying them with unused paper towels. You should do this when you’re putting your lenses in your eyes and also removing them.

Should I use an anti-bacterial hand sanitiser before I handle my lenses or is soap a better option?

As you’ll probably already know, The World Health Organisation are advising people to wash their hands often with soap and water for at least 20 seconds especially after they have been in a public place, or after blowing their nose, coughing or sneezing.

If I normally wear monthly lenses, should I switch to dailies so I’m not handling my lenses as much?

Irrespective of whether you’re wearing monthly or daily disposable lenses, they’ll still need to be inserted and removed from your eyes at least once each day. Again, proper handwashing is the key. You should dispose of your daily disposable lenses each evening, or regularly disinfect your monthly or two-week lenses according to the instructions you’ve received from your optician or the lens manufacturer.

If I stick with my monthlies, should I change my cleaning pot more regularly?

We already advise that you replace your case every month and we’d suggest you continue to do this. Remember, each night you should empty your case of the old solution; rinse your case with fresh solution and then air-dry it upside down on a clean tissue.

Should I wear surgical gloves when putting my contact lenses in and taking them out, will that make a difference?

As long as you’re washing your hands properly with soap and water before you insert or remove your lenses and dry your hands with unused paper towels, there’s no need to wear gloves. (it’s actually pretty tricky to handle your lenses with them on, so best to avoid it!)

Should I stop using my comfort drops for dry eyes to avoid touching my face?

No. If you’re already using comfort drops you should continue to and make sure you’re thoroughly washing your hands before putting the drops in your eyes. Reducing or stopping using comfort drops could lead to an increase in eye irritation which could increase how often you inadvertently rub your eyes.

Eye Health

Should I watch out for any changing conditions of my eyes and sight that might mean I have contracted the Coronavirus?

Viral Conjunctivitis (pink eye) is believed to occur in about 1-3% of people infected with the Coronavirus so you’re much more likely to have common signs and symptoms such as coughing and a fever.

 Learn More 

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